We strive to deliver your purchase as quickly as possible. Most of our items will ship using standard shipping within 1-3 business days. Personalized items usually ship within 5-7 business days. Because of our quick turnaround, it will not be possible to change or cancel your order once placed. It is possible that you may receive your order in multiple shipments to ensure you get your items as quickly as possible. However, our flat-rate shipping policy makes it easy for you to know how much shipping will cost on the front end. Currently, we are only able to ship within the United States. Have a question related to shipping? Please email us at email@example.com.
LOCAL PICKUP / DELIVERY
L&S Creek Boutique is based in Frankfort, Kentucky. We offer customers living in Frankfort or those willing to come to Frankfort to pick up their order at no charge. Just choose the Local Pickup Option at checkout. We will send you an email or text when your order is ready and arrange a pickup / drop-off time at a convenient location. Please note some items will require additional processing time, including personalized items, custom order products and some home decor items.
It's our hope that you absolutely love the products you receive from L&S Creek Boutique. However, if you are not satisfied and wish to return an item, you must first email to notify us of your intent to return an item within 14 days of the ship date. Please include your name, order number, product name and a reason for the return in the body of your email. Upon confirmation and return instructions from L&S Creek Boutique, the item must be returned to us in its original packaging, unused, unworn and undamaged within 10 days to receive a refund. A 15% restocking fee will be deducted from any refund amount. Shipping costs incurred to return any item is the responsibility of the purchaser. L&S Creek Boutique is not responsible for any damage or loss of a return package by the shipping provider. Additionally, any shipping costs incurred when ordering the product will not be refunded. Please be aware that the following items are considered final sale and are not able to be returned: personalized items, custom order products, 50% off sale items, face masks and hair accessories.